Moon Bouncer Policy Delivery Area: Our delivery area currently includes the District of Columbia, Northern Virginia, Southern Maryland and Northern Maryland. Free delivery is based on a 15 mile radius from our stocking location in Indian Head, MD (based on Mapquest.com directions). If your delivery location is beyond the 15 mile radius a $35.00 delivery fee does apply. We will continue to expand our delivery area in the future. Safety Policy: Safety is our primary concern. With that in mind, Express Party Rental reserves the right to cancel any reservation that, in the opinion of the Express Party Rental's representative, deems a dangerous or jeopardizes safety in any way. Upon delivery, we will walk you through safety rules prior to and after set up of the bounce house. The event location must be flat and free of rocks, twigs, animal droppings and debris to ensure safety of the jumper and its riders. A 20 foot overhead clearance is needed and a 3-5 foot perimeter around the jumper is also needed. Deposit Policy: We do not require a deposit when making a reservation. However, the person responsible for payment must be on-site and available to take care of payment once the unit is completely set-up for use. Responsible party will also be required to sign a rental agreement. We accept cash or money orders day of delivery. You can also pay by credit card up to seven (7) days prior to your delivery date. Cancellation/Weather Policy: During periods of severe weather conditions (i.e., rain, high winds, mud etc.) Express Party Rental reserves the right to cancel your reservations. If conditions are not too severe we will give you the option of keeping it or not. If you choose to have us to come and we are unable to set up due to weather conditions (rain, mud or high winds) full rental price applies. Equipment Guidelines and Use Policy: Customer assumes full responsibility for any damage or loss to equipment. Customer is responsible for providing power to operate the blower. A grounded three prong plug outlet must be used no farther than 100 ft. away. If you are unable to provide electricity to operate the unit, Express Party Rental does rent generators for an additional $65.00 per day.  In case of power failure due to customer negligence Express Party Rental will not make any refunds. A responsible adult must be in constant attendance and supervise the proper use of the unit at all times. The unit must be fully and securely anchored using all the anchoring points. The inflation machinery should be located where it is either not accessible to children and under the direct supervision of a responsible adult. All electrical connections should be located in a dry and secure position. Do not use the unit in rainy conditions or if the wind speed exceeds 20 mph. Do not use the unit when it is wet. If the unit loses power during operation or if there is any other reason to stop the use, the adult supervisor should hold the door open and ask the riders to calmly exit. Shoes, jewelry, watches, all pocket contents, glasses, and any other hard or sharp objects should be removed before entering the unit. Do not permit food, gum, drinks or other such substances in or around the unit. A $50.00 cleaning fee will be charged on all units found with food, gum, drinks or other such substances found on them. No silly string is permitted to come in contact with the inside or outside of the bouncer, this causes irreparable damage to the bouncer, the customer acknowledges that if the bouncer is damaged by silly string then a $1000.00 fee will automatically be imposed and be due and payable by the customer. No pets are allowed in or on the units. Before entering the unit, all riders should be told that flips, rough housing and climbing the net walls are not permitted, no climbing up slides and sliders must be sitting in a forward facing position, the adult supervisor must strictly enforce these rules. Use common sense in supervising use of the unit. If something does not look right you should stop immediately. All riders should be in the same age group (i.e.: the same related size). Rental Unit Problems: In the event of any problems with the operation of the rental unit(s), it is the client's responsibilty to contact the company immediately at (301) 609-8178 OR (240) 361-8248. If there is no answer, you must leave a detailed message with the name of the renter, location of the unit, contact phone number, and the problem with the unit(s) operation. We will make every effort to respond via telephone or in person to your location immediately and rectify the problem. If we can not respond via telephone or in person, we will prorate your usage of the unit.